Customers can cancel their online order within 24 hours of placing the order. The entire amount, if paid online, will be refunded. Partial orders, however, cannot be cancelled.
Cancellation of Fraudulent/ Loss to Business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Shree reserves the right to cancel all past, pending and future orders, without any liability. Shree also reserves the right to refuse or cancel orders in scenarios like stock unavailability.
The customer is considered fraudulent if any of the following scenarios are met:-
- Customer doesn't reply to the payment verification mail sent by Shree.
- Customer fails to produce adequate documents during the payment details verification.
- Misuse of another customer's phone/email
- Customer uses invalid email and phone number
- Overuse of a voucher code
- Use of a special voucher not tagged to the email ID used.
- Customer returns the wrong product
- Customer refuses to pay for an order
- Customer is involved in the snatch and run for any order.
Unauthorized Charges on your Card
If you see charges on your PayPal/ credit card/ debit card account for purchases made on Shree, but you never created an account or signed up, please check again to confirm that any of your known hasn’t placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Shree to begin an investigation.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc.
Shree may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.
Terms for Promotions/ Contests/ Offers/ Campaigns
General Terms for Offers and Promotions:
Gift cards or Vouchers sold or distributed by Shree are issued directly to a single customer only. Shree is not liable for any misuse, loss or damage of any voucher or gift card.
Only one credit note/gift voucher/voucher can be used per order unless stated otherwise.
Discount vouchers may from time to time be offered to account holders; such vouchers may only be applied to purchases made through the account to which the discount voucher was offered and registered.
Promotional discount vouchers – We may, from time to time, offer promotional discount vouchers which may apply with respect to any or certain specified purchases made though this Website. These promotional discount vouchers, however, won't be re-issued for unsuccessful orders. To avail best discount, you can use any current running offers on the website.
Shree reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. It can withdraw a particular scheme from the website or market at its own discretion.
In case of any query pertaining to use of voucher and/or credit note or regarding the schemes, please email at [email protected]
Suitable legal action will be taken against websites involved in unauthorized publication of Shree vouchers. Shree will only honor vouchers which are issued or published directly by us.
Vouchers can only be used to buy full priced (non-discounted) products. Vouchers cannot be clubbed with any other offer. For a single transaction, only one voucher can be used.
It is the customer's responsibility to login earlier if they want to avail better products or styles because Shree sales are "first come, first served". The merchandise is not restocked, once sold out.
We, as a merchant, shall be under no liability whatsoever with respect to any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
The terms and conditions mentioned on this page are subject to the laws of the United Arab Emirates. Each paragraph on this Terms and Conditions page operates separately. If any relevant authority decides that any of these paragraphs are unenforceable or unlawful as per the court, the remaining paragraphs will remain valid with full effect.
Shree shall not be responsible for the breach of any of these terms and conditions caused due to reasons or circumstances beyond our control.
If you are a consumer of Shree’s products, your statutory rights are not affected by any of these Terms and Conditions.
If a product delivered is found to be defective or unsatisfactory pertaining to its quality, customers can place a return request with an image of the product. We will accept returns upon our quality control department’s approval and will refund the entire amount into your source account. We shall not bear any further liability post this process.
We are responsible for any foreseeable loss and damage caused by our delivery partners or by our in-house departments. If we, by any chance, fail to comply with these terms, we will take full responsibility of the loss or damage you suffer. However, we are not responsible for any loss or damage that is unforeseeable.
We are not liable for any losses caused to your business. We are supplying products only for domestic and private usage, and we are not responsible for the products that you sell or refurbish for any commercial, business or re-sale purposes.